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5
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Published on
11 Jan 2022

5 Steps to Modernizing Your Accommodations Process in 2025

Published on
January 7, 2025
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As we usher in 2025, the landscape of workplace accommodations is rapidly evolving. The post-pandemic rise in accommodation requests, the growing emphasis on mental health and neurodiversity, and increasing legal scrutiny are driving companies to rethink their processes. Gone are the days when reactive, patchwork approaches sufficed. Today, businesses need a streamlined, proactive strategy that ensures compliance, equity, and inclusion.

Here are five essential steps to modernize your accommodations process and set your organization up for success in 2025:

1. Move Beyond Legacy Systems

Legacy systems often fall short in meeting today’s needs. Manual tracking methods or outdated tools aren’t equipped to handle the complexity of modern accommodation requests. They not only increase compliance risks but also create inefficiencies that burden HR teams.

  • Insight from 2024: Many companies still rely on fragmented processes, posing a significant risk, especially with rising EEOC disability claims. In 2024, disability was once again the #1 cause of EEOC discrimination lawsuits.
  • What to do: Invest in a digital, automated platform designed specifically for accommodations. Having a system like Disclo not only ensures compliance but also provides valuable analytics to identify trends and improve processes.

2. Embrace Neurodiversity and Non-Apparent Disabilities

Neurodiversity is no longer an emerging topic—it’s a core consideration for inclusive workplaces. Employees with ADHD, autism, or other neurodivergent conditions often face unique barriers that traditional accommodation processes overlook.

  • Insight from 2024: Cornell’s study found that 60% of employees are more likely to disclose a disability to a manager than to HR, yet many accommodations are still denied for reasons like cost or inconvenience.
  • What to do: Train managers to recognize and respond to accommodation requests with empathy and legal awareness. Offer clear guidelines on how to engage in the Interactive Process and explore solutions such as assistive technologies and flexible work arrangements.

3. Streamline the Interactive Process

One of the most common pitfalls in accommodations management is a lack of timely and compliant interaction with employees. Many requests are denied or delayed, leading to employee frustration and potential lawsuits.

  • Insight from 2024: Deloitte’s disability inclusion survey revealed that 74% of employees with disabilities had at least one accommodation request denied, often due to misconceptions about cost or effort.
  • What to do: Create clear workflows for the Interactive Process. Automate notifications and documentation to ensure every request is addressed promptly and transparently. Provide training for HR and legal teams to reduce misunderstandings and improve outcomes.

4. Shift from Compliance to Integrated Accessibility Strategies

While compliance remains critical, companies must be mindful of the challenges surrounding diversity initiatives. In 2024, many organizations faced backlash against DEI (Diversity, Equity, and Inclusion) efforts, with some even slashing DEI departments or rebranding them to focus more narrowly on inclusion, as seen with SHRM’s pivot to “I&D.”

  • Insight from 2024: Despite these setbacks, accessibility and disability inclusion have gained momentum as essential business practices that stand apart from traditional DEI efforts. Organizations that integrate accessibility into their operations—not as an add-on but as a core business function—are better equipped to navigate shifting public and internal perceptions.
  • What to do: Reframe accessibility as part of operational excellence and risk management rather than solely a DEI initiative. Focus on practical, measurable impacts like reducing legal exposure, improving retention, and enhancing productivity through accommodations. Highlight the business value of accessibility in ways that resonate with leadership and employees alike.

5. Leverage Data for Strategic Insights

Modern accommodations management isn’t just about solving immediate challenges—it’s about anticipating future needs. Data is your secret weapon in identifying trends, risks, and opportunities for improvement.

  • Insight from 2024: At Disclo, we’ve seen many enterprises fail to track trends by department or geography, which can reveal systemic barriers and inform proactive interventions.

  • What to do: Utilize tools with robust analytics dashboards to monitor accommodation trends, compliance metrics, and employee satisfaction. Share these insights with leadership to secure buy-in for ongoing investments in accessibility.

The Bottom Line

2025 offers a chance to reset your approach to workplace accommodations. By modernizing your processes, you can create a workplace that supports all employees, mitigates risks, and drives innovation. Remember: the future belongs to those who prioritize inclusion, not just as a legal requirement but as a strategic advantage.

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5 Steps to Modernizing Your Accommodations Process in 2025

As we usher in 2025, the landscape of workplace accommodations is rapidly evolving. The post-pandemic rise in accommodation requests, the growing emphasis on mental health and neurodiversity, and increasing legal scrutiny are driving companies to rethink their processes. Gone are the days when reactive, patchwork approaches sufficed. Today, businesses need a streamlined, proactive strategy that ensures compliance, equity, and inclusion.

Team Disclo
January 7, 2025
No items found.

As we usher in 2025, the landscape of workplace accommodations is rapidly evolving. The post-pandemic rise in accommodation requests, the growing emphasis on mental health and neurodiversity, and increasing legal scrutiny are driving companies to rethink their processes. Gone are the days when reactive, patchwork approaches sufficed. Today, businesses need a streamlined, proactive strategy that ensures compliance, equity, and inclusion.

Here are five essential steps to modernize your accommodations process and set your organization up for success in 2025:

1. Move Beyond Legacy Systems

Legacy systems often fall short in meeting today’s needs. Manual tracking methods or outdated tools aren’t equipped to handle the complexity of modern accommodation requests. They not only increase compliance risks but also create inefficiencies that burden HR teams.

  • Insight from 2024: Many companies still rely on fragmented processes, posing a significant risk, especially with rising EEOC disability claims. In 2024, disability was once again the #1 cause of EEOC discrimination lawsuits.
  • What to do: Invest in a digital, automated platform designed specifically for accommodations. Having a system like Disclo not only ensures compliance but also provides valuable analytics to identify trends and improve processes.

2. Embrace Neurodiversity and Non-Apparent Disabilities

Neurodiversity is no longer an emerging topic—it’s a core consideration for inclusive workplaces. Employees with ADHD, autism, or other neurodivergent conditions often face unique barriers that traditional accommodation processes overlook.

  • Insight from 2024: Cornell’s study found that 60% of employees are more likely to disclose a disability to a manager than to HR, yet many accommodations are still denied for reasons like cost or inconvenience.
  • What to do: Train managers to recognize and respond to accommodation requests with empathy and legal awareness. Offer clear guidelines on how to engage in the Interactive Process and explore solutions such as assistive technologies and flexible work arrangements.

3. Streamline the Interactive Process

One of the most common pitfalls in accommodations management is a lack of timely and compliant interaction with employees. Many requests are denied or delayed, leading to employee frustration and potential lawsuits.

  • Insight from 2024: Deloitte’s disability inclusion survey revealed that 74% of employees with disabilities had at least one accommodation request denied, often due to misconceptions about cost or effort.
  • What to do: Create clear workflows for the Interactive Process. Automate notifications and documentation to ensure every request is addressed promptly and transparently. Provide training for HR and legal teams to reduce misunderstandings and improve outcomes.

4. Shift from Compliance to Integrated Accessibility Strategies

While compliance remains critical, companies must be mindful of the challenges surrounding diversity initiatives. In 2024, many organizations faced backlash against DEI (Diversity, Equity, and Inclusion) efforts, with some even slashing DEI departments or rebranding them to focus more narrowly on inclusion, as seen with SHRM’s pivot to “I&D.”

  • Insight from 2024: Despite these setbacks, accessibility and disability inclusion have gained momentum as essential business practices that stand apart from traditional DEI efforts. Organizations that integrate accessibility into their operations—not as an add-on but as a core business function—are better equipped to navigate shifting public and internal perceptions.
  • What to do: Reframe accessibility as part of operational excellence and risk management rather than solely a DEI initiative. Focus on practical, measurable impacts like reducing legal exposure, improving retention, and enhancing productivity through accommodations. Highlight the business value of accessibility in ways that resonate with leadership and employees alike.

5. Leverage Data for Strategic Insights

Modern accommodations management isn’t just about solving immediate challenges—it’s about anticipating future needs. Data is your secret weapon in identifying trends, risks, and opportunities for improvement.

  • Insight from 2024: At Disclo, we’ve seen many enterprises fail to track trends by department or geography, which can reveal systemic barriers and inform proactive interventions.

  • What to do: Utilize tools with robust analytics dashboards to monitor accommodation trends, compliance metrics, and employee satisfaction. Share these insights with leadership to secure buy-in for ongoing investments in accessibility.

The Bottom Line

2025 offers a chance to reset your approach to workplace accommodations. By modernizing your processes, you can create a workplace that supports all employees, mitigates risks, and drives innovation. Remember: the future belongs to those who prioritize inclusion, not just as a legal requirement but as a strategic advantage.

Here are five essential steps to modernize your accommodations process and set your organization up for success in 2025:

1. Move Beyond Legacy Systems

Legacy systems often fall short in meeting today’s needs. Manual tracking methods or outdated tools aren’t equipped to handle the complexity of modern accommodation requests. They not only increase compliance risks but also create inefficiencies that burden HR teams.

  • Insight from 2024: Many companies still rely on fragmented processes, posing a significant risk, especially with rising EEOC disability claims. In 2024, disability was once again the #1 cause of EEOC discrimination lawsuits.
  • What to do: Invest in a digital, automated platform designed specifically for accommodations. Having a system like Disclo not only ensures compliance but also provides valuable analytics to identify trends and improve processes.

2. Embrace Neurodiversity and Non-Apparent Disabilities

Neurodiversity is no longer an emerging topic—it’s a core consideration for inclusive workplaces. Employees with ADHD, autism, or other neurodivergent conditions often face unique barriers that traditional accommodation processes overlook.

  • Insight from 2024: Cornell’s study found that 60% of employees are more likely to disclose a disability to a manager than to HR, yet many accommodations are still denied for reasons like cost or inconvenience.
  • What to do: Train managers to recognize and respond to accommodation requests with empathy and legal awareness. Offer clear guidelines on how to engage in the Interactive Process and explore solutions such as assistive technologies and flexible work arrangements.
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3. Streamline the Interactive Process

One of the most common pitfalls in accommodations management is a lack of timely and compliant interaction with employees. Many requests are denied or delayed, leading to employee frustration and potential lawsuits.

  • Insight from 2024: Deloitte’s disability inclusion survey revealed that 74% of employees with disabilities had at least one accommodation request denied, often due to misconceptions about cost or effort.
  • What to do: Create clear workflows for the Interactive Process. Automate notifications and documentation to ensure every request is addressed promptly and transparently. Provide training for HR and legal teams to reduce misunderstandings and improve outcomes.

4. Shift from Compliance to Integrated Accessibility Strategies

While compliance remains critical, companies must be mindful of the challenges surrounding diversity initiatives. In 2024, many organizations faced backlash against DEI (Diversity, Equity, and Inclusion) efforts, with some even slashing DEI departments or rebranding them to focus more narrowly on inclusion, as seen with SHRM’s pivot to “I&D.”

  • Insight from 2024: Despite these setbacks, accessibility and disability inclusion have gained momentum as essential business practices that stand apart from traditional DEI efforts. Organizations that integrate accessibility into their operations—not as an add-on but as a core business function—are better equipped to navigate shifting public and internal perceptions.
  • What to do: Reframe accessibility as part of operational excellence and risk management rather than solely a DEI initiative. Focus on practical, measurable impacts like reducing legal exposure, improving retention, and enhancing productivity through accommodations. Highlight the business value of accessibility in ways that resonate with leadership and employees alike.

5. Leverage Data for Strategic Insights

Modern accommodations management isn’t just about solving immediate challenges—it’s about anticipating future needs. Data is your secret weapon in identifying trends, risks, and opportunities for improvement.

  • Insight from 2024: At Disclo, we’ve seen many enterprises fail to track trends by department or geography, which can reveal systemic barriers and inform proactive interventions.

  • What to do: Utilize tools with robust analytics dashboards to monitor accommodation trends, compliance metrics, and employee satisfaction. Share these insights with leadership to secure buy-in for ongoing investments in accessibility.

The Bottom Line

2025 offers a chance to reset your approach to workplace accommodations. By modernizing your processes, you can create a workplace that supports all employees, mitigates risks, and drives innovation. Remember: the future belongs to those who prioritize inclusion, not just as a legal requirement but as a strategic advantage.

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