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Must-Ask Questions When Evaluating Workplace Accommodation Solutions
TL;DR Choosing the right accommodations management solution is crucial for maintaining compliance and effectively supporting your workforce. Consider these ten key categories to guide your evaluation and ensure the selected approach not only addresses your organization’s needs but also harnesses technology to deliver efficient, scalable results that surpass traditional, manual methods.
Is the interface user-friendly and designed for easy navigation, allowing HR teams and employees to manage requests, approvals, and updates effortlessly?
Training and Resources
Does the solution provide training and resources to help users and managers adapt quickly, minimizing the workload for HR?
Accessibility
Is the platform designed to be fully accessible for users with disabilities?
What measures are in place to ensure accessibility across different needs, such as screen reader compatibility and alternative navigation options?
Compliance and Legal Standards Support
Legal Compliance
Is the platform fully compliant with key regulations such as the ADA, PWFA, PUMP Act, FMLA, and other relevant international laws?
Updates
How does the solution stay up-to-date with changes in domestic and global workplace accommodation regulations?
Audit Trail
Can the solution help maintain a clear, digital audit trail for compliance purposes, documenting communications, decisions, and accommodation processes?
Automation and Workflow Management
Workflow Automation
Are workflows automated to save time and improve accuracy, including employee communication, notifications, medical verification, and documentation?
Medical Verification
Does the solution provide the capabilities for digital medical verification, saving time, preventing fraud, and accelerating time to decision?
Documentation
How does the platform ensure the interactive process is well-documented from initial request to decision?
Can we customize approval processes, notifications, and escalation paths to align with our internal policies?
Adaptability to Unique Needs
Are the platform's features customizable to fit your company’s specific requirements, providing greater flexibility than traditional manual methods?
Security and Data Privacy
Data Protection Standards
Is the solution compliant with stringent data protection standards like HIPAA, GDPR, and SOC 2?
What encryption and security protocols are used to protect data, especially when integrated with other systems?
Privacy Protections
How does the platform safeguard the privacy and security of sensitive employee information?
Breadth of Accommodation Support
Candidate Accommodations
Does the solution effectively accommodate candidate and interview requests?
Range of Accommodations
Does the solution offer flexibility in managing accommodations for a wide range of disabilities, including physical, mental, and invisible disabilities?
How does the platform manage complex or multi-step accommodation requests?
Integration with Existing Software
Software Compatibility
Can the software easily integrate with existing HR technology (HRIS/ATS)?
Does the platform support Single Sign-On (SSO) for seamless access using existing company credentials?
Reporting and Analytics
Reporting Capabilities
Does the platform offer customizable, user-friendly reports to monitor accommodation trends, disclosure rates, costs, and compliance metrics?
Analytics Utilization
How can the platform's analytics be utilized to optimize costs and strengthen long-term workforce support?
Business Efficiency and ROI
Measurable Outcomes
What measurable outcomes does the solution provide, such as minimizing administrative workload, reducing legal risks, and boosting employee retention and productivity?
Return on Investment
How soon can the solution demonstrate a return on investment?
Pricing and Contract Terms
Pricing Transparency
Does the solution offer a clear, transparent pricing model with flexible contract terms that can scale as the company grows?
Hidden Costs
Does the solution help reduce hidden costs commonly associated with traditional, resource-intensive approaches?
Post-Accommodation Monitoring
Monitoring Effectiveness
Does the platform provide ongoing monitoring to assess the effectiveness of accommodations?
Does the system automatically follow up with employees to confirm that accommodations continue to meet their needs?
Employee Feedback
Can the platform gather employee feedback on the effectiveness of accommodations after implementation, and offer options for making adjustments if needed?
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